Frequently Asked Questions
Everything you need to know about shopping with Rider Shop HK
What are your shipping options within Hong Kong?
We offer standard delivery via SF Express for all local orders. Delivery typically takes 2-3 business days. Free shipping is available on orders over HK$500.
Do you offer international shipping?
Yes, we ship to selected international destinations including Taiwan, Singapore, and Australia. International shipping rates and delivery times are calculated at checkout based on the destination.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are unworn, have all original tags attached, and are in their original packaging. Please note that sale items are final sale.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as local payment options including PayMe, FPS, and Alipay HK.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. As fit can vary between brands, we recommend comparing these measurements against a similar garment you already own.